Frequently Asked Questions

Everything you need to know about your Lelli Kelly order.

How do I know which size to order for my child?

We provide a comprehensive size guide on each product page. Since children's feet grow quickly, we recommend measuring their feet while they are standing and adding approximately 1cm of wiggle room.

What is your return policy for footwear?

We offer a 30-day return window for all unworn items in their original packaging. Please ensure the branded shoe box is protected during transit, as it is considered part of the product.

How long does shipping take?

Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout if you need your new shoes for a special occasion sooner.

Are Lelli Kelly shoes machine washable?

Only specific canvas models are machine washable. We recommend removing the leather insoles and washing the shoes in a cold cycle inside a pillowcase. Please check the specific care instructions on the product label.

Which payment methods do you accept?

We accept all major credit cards, PayPal, and buy-now-pay-later options like Klarna and Clearpay to make shopping for your little one more convenient.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.